Art. 1 – Definitions

1.1 For the purposes of the interpretation and application of these General Terms of Sale (hereinafter also referred to as “General Terms” or “Terms”), the following definitions shall apply:

DiCEWorld: DiCEWorld S.r.l. (hereinafter also referred to as “the seller”), with registered office in Milan, Via della Guastalla n. 5 and operative office in Bergamo, Via delle Canovine n. 46, tax code and VAT no. 102850968, registered with REA no. MI 2519929, share capital € 4,000,000.00, company that mainly manufactures and sells systems related to the IoT world for the Smart Home and/or related services and accessories.

Customer: Customer (hereinafter also referred to as “user”) means:

a) the consumer pursuant to Legislative Decree no. 206 of 6 September 2005 and subsequent amendments and additions (hereinafter the “Consumer Code”), namely the natural person who, as DiCEWorld’s counterparty within the relations governed by these General Terms, acts for purposes that are unrelated to any professional, commercial, craft or entrepreneurial activity carried out, including the condominium, hereinafter the “Consumer”;

b) the natural person, legal entity or individual company that acts as a counterparty DiCEWorld’s counterparty within the scope of the relations governed by these General Terms and for purposes related to any professional, commercial, craft or entrepreneurial activity carried out.

Contract: a contract by virtue of which the Customer remotely buys products and/or services of various kinds and entity, indicated and offered by the seller on the diceworld.it website, concluded between the Customer and DiCEworld, including these General Terms of Sale.

Product(s): material goods offered for sale by DiCEworld on the www.diceworld.com website, as defined in Article 7 of these General Terms and Conditions.

Service(s): services provided by DiCEworld in return for payment, which are offered on the www.diceworld.com website, as defined in Article 7 of these General Terms of Sale.

Art. 2 – General regulations

2.1. By navigating in this area, the user accesses the diceworld.it website, accessible via the URL: https://www.diceworld.com/. The navigation as well as the transmission of a purchase order on the website implies the acceptance by the Customer of these General Terms of Sale, as well as the Privacy policy adopted by the website itself, available at this link.

2.2. These Terms and Conditions apply to the sale of Products and/or Services offered by DiCEworld S.r.l., with exclusive reference to purchases made by the Customer on the seller’s website, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code.

2.3. Before accessing the products provided on the website, the user must read these General Terms of Sale, which are generally and unequivocally accepted at the time of purchase.

2.4. The user is invited to download and print a copy of the purchase form and these General Terms, the content of which DiCEworld reserves the right to change unilaterally and without prior notice.

Art. 3 – Subject

3.1. These General Terms govern the offer, forwarding and acceptance of purchase orders for Products and/or Services on the www.diceworld.com website and do not govern the provision of services and/or the sale of products by parties other than the seller, which are present on the same website through links, banners and/or other hypertext links.

3.2. With these Terms and Conditions, DiCEworld s.r.l. sells and the Customer purchases remotely, Products and/or Services indicated and offered by the seller on the www.diceworld.com website. The contract is concluded exclusively through the Internet, through the access of the Customer to the web page of DiCEworld S.r.l. and the realisation of a purchase order, according to the procedure provided by the website itself. Before confirming his or her order, the Customer undertakes to read these General Terms (to be added during checkout), in particular the pre-contractual information provided by DiCEworld, and to accept them by ticking a flag in the box indicated. In the email confirming the order, the Customer will also receive a link to download and store a copy of these General Terms, in accordance with Article 51, paragraph 1, of the Consumer Code.

3.3. Before placing orders and purchasing products and/or services from other parties, we recommend that you check their terms and conditions of sale.

Art. 4 – Conclusion of Contract

4.1. In order to conclude the Purchase Contract, you will need to complete the electronic form and submit it to DiCEworld by following the relevant instructions.

4.2. Prior to the conclusion of the Purchase Contract, the Customer takes note of the characteristics of the goods and/or services that are illustrated in the individual product sheets.

4.3. Before the validation of the order with obligation to pay, the Customer is informed about:

• the total price of the goods and/or services offered by the seller, including the relevant taxes, with details of any shipping costs and any other costs;
• the methods of payment;
• the time limit within which DiCEworld undertakes to deliver the goods purchased by the Customer;
• the conditions, terms and procedures for exercising the right of withdrawal, as governed by these Terms and Conditions;
• the fact that the customer shall bear the cost of returning the goods in the event of withdrawal;
• the existence of the legal guarantee of conformity for the purchased goods;
• the conditions of after-sales service offered by the seller.
4.4. The Customer may, at any time and in any case prior to the conclusion of the Contract, inspect the information concerning DiCEworld as set out in Article 1 of these General Terms.

4.5. Before concluding the Contract, the Customer will be asked to confirm that he or she has read these General Terms of Sale, including the information on the right of withdrawal and the processing of personal data.

4.6. The Contract shall be deemed to have been concluded when DiCEworld sends the Customer an email confirming the order. The email shall contain the Customer’s data and order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods were sent, as well as a link to print and save a copy of these Terms and Conditions. The Customer undertakes to verify the accuracy of the personal data contained in the above email and to promptly notify DiCEworld of any corrections and/or changes to be made. DiCEworld s.r.l. undertakes to describe and present the items sold on its website in the best possible way. Nevertheless, there may be some errors, inaccuracies or minor differences between the product depicted on the site and the actual product. In addition, photographs of products on the website do not constitute a contractual element. DiCEworld undertakes to deliver the goods within 30 calendar days from the sending of the order confirmation email.

4.7. The Customer shall be obliged to pay the purchase price from the moment the online order process is completed. This will be done by clicking “Complete payment” at the end of the guided procedure.

4.8. Once the Contract is concluded, the seller takes over the order for processing.

Art. 5 – Registered users

5.1. In completing the registration procedures, the user undertakes to follow the instructions on the website and to provide his or her personal data correctly and truthfully.

5.2. Confirmation shall in any case exempt DiCEworld from any liability for the data provided by the user. The user undertakes to inform DiCEworld in good time of any changes in the user’s data communicated at any time.

5.3. If the user submits inaccurate or incomplete data, even in the event of a dispute about the payments made, DiCEworld shall be entitled to refuse to activate the service or to suspend it until the relevant shortcomings have been remedied.

5.4. When the user first requests activation of his or her profile, DiCEworld shall assign him/her a username and password. DiCEworld acknowledges that these identifiers constitute the system for validating the user’s access to the functionalities offered on its website and the only system capable of identifying the user, and that the acts performed by means of such access shall be attributed to the user and shall be binding on him/her.

5.5. The registered user undertakes to maintain the secrecy of his or her access data and to store them with due care and diligence and not to pass them on, even temporarily, to third parties.

Art. 6 – Availability of Products

The availability of the Products refers to the actual availability at the time the Customer places the order. Such availability must in any case be considered purely indicative as:

• the Products could be sold to other Customers before the order is confirmed, due to the simultaneous presence of several users on the website;
• there may be a computer anomaly such as to make available for purchase a Product that is not actually available.

6.2. Even after DiCEworld has sent the order confirmation email, partial or total unavailability of the goods may occur. In this case, the order will be corrected by deleting the unavailable product(s) and the customer will be informed immediately by email; this email will also inform the customer of the manner and timing of the refund of any sums paid.

Art. 7 – Products and Services

7.1. DiCEworld markets Products and Services related to the IoT world for the Smart Home and the household, of various kinds or entities.

7.2. The offer is detailed on the seller’s website, at the link: https://www.diceworld.com


Art. 8 – Methods of payment and prices

8.1. The price of the Products and/or Services offered shall be the price indicated on the seller’s website from time to time unless there is an obvious error.

8.2. All sales prices of the Products and/or Services listed on the DiCEworld website are in Euros and include VAT and – where applicable – the WEEE contribution. Shipping costs are not included in the purchase price but are indicated and calculated at the conclusion of the purchase process, before payment is made.

8.3. If a discount is applied, it will be calculated on the purchase price, including VAT, net of shipping costs.

8.4. The shipping costs of the Products are explicitly highlighted at the time the order is placed and include VAT. For orders with a value equal to or less than € 49.99, shipping costs are charged to the Customer; for orders over € 49.99, net of any discounts applied, shipping costs are free.

8.5. The Customer accepts DiCEworld’s right to change its prices at any time, but the goods shall be invoiced on the basis of the prices indicated on the website at the time the order is placed and set out in the confirmation email sent by DiCEworld to the Customer.

8.6. In the event of a computer, manual or technical error, or an error of any other nature, which results in a significant change, not foreseen by DiCEworld, in the retail price, making it exorbitant or clearly derisory, the purchase order shall be considered invalid and cancelled and the amount paid by the Customer shall be refunded within 14 (fourteen) days from the day of cancellation.

8.7. Once the desired Products and/or Services have been selected, they will be added to the shopping cart. Simply follow the purchase instructions, entering or verifying the required information at each step of the process. Order details can be changed by the Customer before payment.

8.8. Payment can be made by the Customer using credit cards belonging to the following circuits: MasterCard, Visa and American Express. In the case of payment by credit card, the conclusion of the Contract shall take place upon completion of the purchase order, provided that the card has sufficient funds to cover the entire charge and is not invalidated by the issuer. The credit card data used by the Customer to complete the purchase order shall not be retained by DiCEworld.

Art. 9 – Delivery

9.1. DiCEworld ships throughout Italy, excluding the Vatican City State and the Republic of San Marino.

9.2. DiCEworld will only make deliveries to the Customer’s address provided at the time of purchase. The products shall be delivered by express courier generally within 2/3 working days – except in case of unforeseen circumstances – from the date of receipt by the Customer of the order confirmation email sent by DiCEworld S.r.l.

9.3. Should the Customer require an invoice, it can be requested either during the payment process (checkout), by checking the appropriate box and entering the data for the invoice header, or within 60 (sixty) days after the order has been created, by contacting us. Once the invoice has been issued, it is no longer possible to make any changes to the data indicated on the invoice.

9.4. If delivery is not possible, the order will be sent to the depot of the forwarding agency in charge. In this case, a notice will specify the location of the order and how to arrange for a new delivery.

9.5. If delivery cannot take place for reasons for which DiCEworld is not responsible after 11 (eleven) days from the date on which the order is available for delivery, the Contract shall be deemed to have been terminated.

9.6. Because of termination of the Contract, the amounts paid by the Customer will be refunded, including delivery costs with the exclusion of any additional costs arising from the choice of a delivery method other than the ordinary method offered without unjustified delay and, in any event, within 30 (thirty) days from the date of termination of the Contract. The transport resulting from the termination of the Contract may have additional costs, which will then be borne by the purchaser.

Art. 10 – Passage of risk

10.1. The risks relating to the Products shall pass to the purchaser from the moment of delivery. Ownership of the Products shall be deemed to have been acquired by the Customer upon receipt of full payment of all sums due in respect thereof, including shipping costs, or upon delivery, if this occurs at a later date.

Art. 11 – Warranty and commercial compliance

11.1. DiCEworld shall be liable for any defects in the products offered on the website, including non-conformity of the articles with the Products ordered, in accordance with the provisions of Art. 128 et seq. of the Consumer Code as amended.

11.2. This warranty is valid provided that the defect manifests itself within 24 (twenty-four) months from the date of delivery of the Products and that the purchaser submits a formal complaint regarding the defects within a maximum of 2 (two) months from the date on which the defect was acknowledged by the purchaser. This shall apply whether the purchaser has entered the Contract as a consumer or if the purchaser has acted for purposes related to his or her business and/or professional activity.

11.3. In the event of non-conformity, the Customer shall be entitled to have the conformity of the Products restored free of charge, by repair, replacement, or refund.

11.4. In the event of receipt of defective Products or Products that do not conform to the orders placed, the Customer shall be entitled to have the Product restored free of charge, by repair, replacement, or refund. The Customer may exercise this right if the defect becomes apparent within 2 (two) years of delivery of the goods and reports the defect to DiCEworld s.r.l. within 2 (two) months of discovery.

Art. 12 – Withdrawal

12.1. In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without any penalty and without specifying the reason, within a period of 14 (fourteen) days pursuant to Article 57 of the Consumer Code, starting from the date of receipt of the Products or, in the case of purchase of Services, from the date of conclusion of the Contract. This applies whether the purchaser has entered into the Contract as a consumer or as a professional.

12.2. In the case of multiple purchases made by the purchaser in a single order and delivered separately, the period of 14 (fourteen) days shall run from the date of receipt of the last Product.

12.3. If the user wishes to exercise his or her right to cancel the purchase, he or she may do so by accessing the Returns page and following the instructions indicated. The user may also send an email via our contact form.

12.4. The purchaser may also exercise the right of withdrawal by sending any express declaration stating the decision to withdraw from the Contract or alternatively by sending the standard withdrawal form, as set out in Annex I, Part B, Legislative Decree 21/2014.

12.5. The goods must be returned within 14 (fourteen) days, calculated from the date on which the purchaser informed the seller of his or her decision to exercise the right of withdrawal, to the following address:
DiCEworld S.r.l.
c/o ABenergie S.p.A.
Via Evaristo Baschenis, n.12
24122 – Bergamo (BG) Italy

12.6. The goods must be returned undamaged, in their original packaging, complete in all their parts and with the relevant tax documentation. Without prejudice to its right to verify compliance with the foregoing, DiCEworld shall refund the amount of the Products subject to withdrawal within a maximum of 14 days, calculated from the time it is informed of the purchaser’s decision to withdraw from the Contract.

12.7. As provided for in Article 56 paragraph 3 of the Consumer Code, the seller may suspend the refund until receipt of the goods or until the purchaser has demonstrated that he or she has returned the goods.

12.8. The right of withdrawal shall not apply if the Services and Products of DiCEworld s.r.l. are included in the categories set out in Article 59 of Legislative Decree 206/2005 as amended.

12.9. The seller will make the refund using the same means of payment chosen by the purchaser at the time of purchase.

Art. 13 – Safeguard clause

13.1. Should any of the clauses of these General Terms of Sale be null and void for any reason whatsoever, this shall in no way affect the validity of and compliance with the other provisions of these General Terms of Sale.

Art. 14 – Contacts

14.1. Any request for information can be sent via our contact form or using the following channels:
– email: info@diceworld.it
– toll-free number (from a landline): 800 909 651
– landline number (from a mobile network): 035 2819281


Art. 15 – Applicable law and competent court

15.1. These General Terms shall be governed by and interpreted in accordance with Italian law, without prejudice to any other overriding mandatory rule of the purchaser’s country of habitual residence. Consequently, the interpretation, execution and termination of the General Terms of Sale are subject exclusively to Italian law.

15.2. Any disputes inherent and/or consequent to the same shall be resolved exclusively by the Italian jurisdictional authority. In particular, if the purchaser is a Consumer, any disputes shall be resolved by the court of the place of domicile or residence of the same, in accordance with the applicable law.

These conditions were drawn up on 11/02/2021.